FAQs + Wholesale
Retail & Wholesale Inquiries
Interested in carrying Cap-Ban-Nu™ size reducers and sweat liners in your store?
Please contact us at danielleschubert@hotmail.com for wholesale information and partnership opportunities.
Hat Sizing Help
Not sure of your hat size?
View our hat size chart here on how to measure for the best fit.
Please note that sizing can vary between brands and styles — a “Large” in one brand may fit differently than a “Large” in another.
Order Support
If you’ve placed an order and need assistance, please contact us at danielleschubert@hotmail.com.
Because we ship promptly, we recommend reaching out as soon as possible if changes are needed.
Returns & Exchanges
Cap-Ban-Nu™, custom work, and sale items are not eligible for return or exchange due to hygiene standards.
Terms of Service
Last Updated: 2/19/2026
These Terms of Service (“Terms”) govern your access to and use of the website operated by Mill Valley Hat Box (“Company,” “we,” “us,” or “our”). By accessing this website or purchasing from us, you agree to be bound by these Terms.
If you do not agree, you may not use this website or purchase our products.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this website or make purchases.
You agree not to use our products or website for any unlawful or unauthorized purpose.
2. Products & Orders
All products are subject to availability. We reserve the right to:
- Refuse or cancel any order at our sole discretion
- Limit quantities per customer or order
- Modify or discontinue products without notice
Prices are subject to change without notice.
We make reasonable efforts to display product images and descriptions accurately but do not guarantee exact color or appearance due to device variations.
Certain products (including hygiene-related items) may be non-returnable as stated in our Return Policy.
3. Payment & Billing
You agree to provide current, complete, and accurate billing and account information.
We reserve the right to cancel orders suspected of fraud, unauthorized resale, or misuse.
4. Shipping & Risk of Loss
Shipping timeframes are estimates and not guarantees.
Risk of loss transfers to you upon delivery to the carrier.
We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.
International orders may be subject to import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient.
5. Intellectual Property
All content on this website—including text, graphics, logos, product names, and images—is the property of Mill Valley Hat Box and may not be copied, reproduced, distributed, or used without prior written permission.
Unauthorized use may result in legal action.
6. User Conduct
You agree not to:
- Violate any applicable laws
- Infringe on intellectual property rights
- Transmit harmful code or malware
- Attempt to interfere with website security
- Submit false or misleading information
We reserve the right to terminate access for violations of these Terms.
7. Third-Party Services & Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties.
Use of third-party services is at your own risk.
8. Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted or error-free website operation.
9. Limitation of Liability
To the fullest extent permitted by law, Mill Valley Hat Box shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of this website
- Purchase or use of products
- Delays in shipping
- Errors or omissions in content
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Some jurisdictions do not allow limitations of liability, so certain limitations may not apply.
10. Indemnification
You agree to indemnify and hold harmless Mill Valley Hat Box and its affiliates, officers, employees, and agents from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of the website.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
13. Contact Information
Questions regarding these Terms should be directed to:
danielleschubert@hotmail.com