FAQs + Wholesale

Retail & Wholesale Inquiries

Interested in carrying Cap-Ban-Nu™ size reducers and sweat liners in your store?

Please contact us at danielleschubert@hotmail.com for wholesale information and partnership opportunities.

Hat Sizing Help

Not sure of your hat size?

View our hat size chart here on how to measure for the best fit.

Please note that sizing can vary between brands and styles — a “Large” in one brand may fit differently than a “Large” in another.

Order Support

If you’ve placed an order and need assistance, please contact us at danielleschubert@hotmail.com.

Because we ship promptly, we recommend reaching out as soon as possible if changes are needed.

Returns & Exchanges

Cap-Ban-Nu™, custom work, and sale items are not eligible for return or exchange due to hygiene standards.

 

Terms of Service

Last Updated: 2/19/2026

These Terms of Service (“Terms”) govern your access to and use of the website operated by Mill Valley Hat Box (“Company,” “we,” “us,” or “our”). By accessing this website or purchasing from us, you agree to be bound by these Terms.

If you do not agree, you may not use this website or purchase our products.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this website or make purchases.

You agree not to use our products or website for any unlawful or unauthorized purpose.

2. Products & Orders

All products are subject to availability. We reserve the right to:

  • Refuse or cancel any order at our sole discretion
  • Limit quantities per customer or order
  • Modify or discontinue products without notice

Prices are subject to change without notice.

We make reasonable efforts to display product images and descriptions accurately but do not guarantee exact color or appearance due to device variations.

Certain products (including hygiene-related items) may be non-returnable as stated in our Return Policy.

3. Payment & Billing

You agree to provide current, complete, and accurate billing and account information.

We reserve the right to cancel orders suspected of fraud, unauthorized resale, or misuse.

4. Shipping & Risk of Loss

Shipping timeframes are estimates and not guarantees.

Risk of loss transfers to you upon delivery to the carrier.

We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.

International orders may be subject to import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient.

5. Intellectual Property

All content on this website—including text, graphics, logos, product names, and images—is the property of Mill Valley Hat Box and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

6. User Conduct

You agree not to:

  • Violate any applicable laws
  • Infringe on intellectual property rights
  • Transmit harmful code or malware
  • Attempt to interfere with website security
  • Submit false or misleading information

We reserve the right to terminate access for violations of these Terms.

7. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties.

Use of third-party services is at your own risk.

8. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted or error-free website operation.

9. Limitation of Liability

To the fullest extent permitted by law, Mill Valley Hat Box shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of this website
  • Purchase or use of products
  • Delays in shipping
  • Errors or omissions in content

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow limitations of liability, so certain limitations may not apply.

10. Indemnification

You agree to indemnify and hold harmless Mill Valley Hat Box and its affiliates, officers, employees, and agents from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of the website.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

13. Contact Information

Questions regarding these Terms should be directed to:

danielleschubert@hotmail.com